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U
Doorbell not working on WiFi
wifi
battery-video-doorbell
ios

Our doorbell was working absolutely fine until the day before yesterday suddenly it’s not picking up our WiFi, the WiFi hasn’t changed the router hasn’t been moved neither has the doorbell everything is the same, I can’t seem to get it to work I’ve tried a master factory re set I’ve tried deleting the ring app I’ve tried it on another device and it’s still not working I’m at a loss now.. any suggestions please 

11

1

0

01-07-2026 21:20:21

Responses (1)

  • C

    Hi @user_67c983. Which model of Ring doorbell is this? What was the last reported wifi signal strength? You can find both of these details on the Device Health page in the Ring app. Additionally, what happens when you try to reconnect the doorbell to wifi in the Ring app? Are you getting a specific error message?

    0

    02-07-2026 22:17:46

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