U
can i download a section of the footage captured?
troubleshooting
i have a 4k camera and its recorded 30 mins of activity in one section, i only need the last 5 mins of activity to download. I cant download the whole section as it says 'something went wrong' after an hour of trying using the app and desktop even with fast internet, i was wondering if theres a way of cropping the recording and downloading the last 5 mins?
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01-03-2026 18:30:09
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Tom_Ring
Hi @user_257e97. What type of phone are you using and what version of the Ring app is installed? You can also find information about downloading videos here. Also, what specific camera model do you have? Thanks and let me know if you need additional help.
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03-03-2026 16:16:06
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