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Ring Continued Charging My Late Father's Subscription for Nine Months After His Death
I wanted to share my recent experience with Ring in the hope that it may help other families dealing with bereavement.
My father passed away, and unfortunately his Ring subscription continued to be charged for nine months after his death. During that time, the internet service at the property had been disconnected, meaning the Ring Doorbell could not be used at all.
When I contacted Ring customer support, I explained the situation and requested a refund for the full period during which the service was unusable. However, I was informed that only the last three months of charges could be refunded.
I appreciate that companies have policies, but I found this response disappointing given the circumstances. The service had not been used and could not have been used following my father's passing.
I have formally raised a complaint and provided supporting documentation in the hope that Ring will review the matter and offer a more compassionate resolution.
If you have elderly relatives or family members with Ring subscriptions, it may be worth checking that all subscriptions are cancelled promptly after a bereavement to avoid unexpected charges.
I would also be interested to hear whether anyone else in the Ring community has had a similar experience and how it was resolved.
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02-06-2026 15:20:54
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user_590e53
I am having an absolutely HORRIBLE experience with Ring and just transferring ownership from my late wife. Apparently, they don't seem to acknowledge that husband and wives should be able to both access an account. I have provided the death certificate at least 3 times now, we have cameras at our Airbnbs as well, that I don't physically live nearby, and they insist I have to take each camera down and offline for a certain amount of time, and then want to EMAIL my late wife's EMAIL account for 2 weeks to see if she responds (note that I already provided the death certificate), and then will transfer to me. I have done all of the above at least 3 times now, and not one camera at any of our JOINT homes has been transferred to me from my wife. I am at a complete loss on what to do at this point, but they continue to charge me for a service, I can't keep an eye on my rentals, and they refuse to move them to the account I set up in my name. My wife passed almost 2 years ago, and this is still unresolved. They even have a menu item when you call requesting to transfer ownership of a deceased person, and this is the answer...let's email the deceased person for 2 weeks take all the cameras physically offline, drive around to your rent houses again 2 weeks later (one of mine is over 2 hours away but they don't care), set them all up and yet again refuse to transfer. Just unbelievable. I am sorry you had similar. Yesterday, the representative just hung up on me because I told them I wouldn't be hanging up that they could get a supervisor on the line that could resolve it for me, so the supervisor just hung up on me.
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02-06-2026 17:19:59
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