Bought a refurbished doorbell device from Amazon. Need to transfer ownership?
I’ve just bought a refurbished ring doorbell off Amazon. It seems to be registered to somebody else and won’t let me set the device up because I don’t have ownership. The device working is contingent on the previous owner giving me ownership which can take 15 days.
I spoke to the AI bot who put me through to an advisor, Marie, from Ring customer service. She said that this was normal and that I need to request access, which I just don’t believe since it isn’t stated anywhere on the listing page. Is this really true? If so, I’ll have to buy a different device instead of wasting my time with trying to get another refurbished one which will require me to request access from a stranger.
Sorry for my tone but I’m quite miffed about this. thank you!
20 •
2 •
0 •
30-08-2026 17:57:22
Responses (1)
- U
Thanks very much for the reply. I will send ring a message on Instagram.
•1
31-08-2026 16:57:11
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @user_b43d19. Feel free to send us a private message on Facebook, Instagram or X @Ring so we can look into this with you. Buying a refurbished device should not have an owner attached to the device.
0
31-08-2026 15:37:24
•