I have just purchased the Ring Video Doorbell (2nd Generation) and cant connect it to my Dual Band WIFI Modem. - I am in range of the modem. - it is fully charged. - I'm entering the correct username and password. - I have changed out doorbell to ensure that its not the actual doorbell being faulty. - I have attempted to call ring support and stayed on hold for over an hour with no contact at all. - I have attempted set up with a different phone. - I have deleted and re downloaded the phone app. - i have spoken to my internet provider and they have advised that its a RING issue not my modem.