Ring Video Doorbell
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Video Doorbell 4 gone offline
battery-video-doorbell
Hi my doorbell has gone offline, and can't reconnect. The app cannot access the settings page for the doorbell or the chime. The app can however access the settings page for the Ring Alarm.
I have reset the whole network. My internet is solid and stable running 2Gb/s up and down.
When resetting the doorbell and attempting to reconnect it, the left LED around the button flashes which means:
"The doorbell was able to connect to wifi but could not reach Ring’s servers or the internet. "
Source: https://ring.com/support/articles/nqhe0/Ring-Doorbell-Flashing-Light-Patterns-Guide
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11-05-2026 20:25:42
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Caitlyn_Ring
Hi @user_2445c8. Can you clarify what you mean when you say you are unable to access the settings page for the Ring doorbell? If you are the owner of the device, you should be able to reconnect the doorbell to wifi from the Device Health page. What are you seeing on your end? Feel free to share a screenshot or video recording.
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12-05-2026 22:20:02
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