Responses (3)

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ianmac61
Hi all I got this message as well I called support and was told to download the video first and then forward it to whoever (which worked) Does not bother me doing it this way but saying that what is the point of having the other option to Facebook, email or message if they don’t work or they can’t fix. My app is up to date and I own and pay for it.
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10-05-2021 07:45:09
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C
cbb2712
I'm having this problem too. Can't download the videos either. I'm the owner and when I create a link I get the video no longer available. I contacted customer support who have apparently escalated it. Does anyone know of a fix please?
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13-05-2021 15:35:07
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T
Trench
It’s XXXX. You’d think by now the fix(es) for this would have been spread around, and the issue completely resolved or, in my case, a USEFUL NOTICE would pop up telling me how to fix it.
How did I fix it? I hit reply to this thread, entered my login info, entered the 2 factor authentication sent to me, created a username (huh?), and it worked.
That’s right, I literally authenticated ME to Ring - nevermind the fact that I have the app and Am always connected and have had an account for years. I had to give them a username, then suddenly the videos worked for me AND my recipient.
What, you may ask, is “it”?
I sent a video link via text. Had done this a couple of weeks ago and it said “not available” both times to the same recipient. This time, I tried the link and received the same “video has been deleted by owner” message.
This video was from less than 6 hours ago (as of this rant), and my network is stable so it’s not a “maybe it hasn’t uploaded yet” issue.
I have no intention of calling your support. How about YOU call your support and let them know, instead of making the people PAYING for a service do the legwork?
Hope this helps someone, and I feel certain there’s more than one cause for this digital-era-ancient problem. Ring, get your act together or become R.I.M. with their Blackberry. Remember how well that worked out for them?
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27-05-2024 19:01:45
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