Responses (2)

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Caitlyn_Ring
Hi @Nod1709. Is the audio distortion on your end in the Ring app, or are visitors at your door unable to understand what you're saying? If you have a video example demonstrating the audio issues, please feel free to share that so we have a better idea of the issue you're experiencing.
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03-11-2023 22:05:34
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user65122

I am having the exact same issue. I have tested connection, rebooted the router, changed router channel, rebooted the doorbell and even reset the doorbell with no luck. Please give us a solution. If I need to send the camera in for repair I will. It is less that 6 months old. It worked great when I installed it. https://share.ring.com/204e3f8b-05f6-45cc-81ca-7b49ea3ea2fe.mp4

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04-11-2023 13:50:02

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Caitlyn_Ring

Hi @user65122. Thanks for sharing a video example, as well as listing out the troubleshooting steps you've taken. Those are the same troubleshooting steps I would have recommended. Since the issue still persists, it would be best to follow up with our support team so they can take a closer look. You can give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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06-11-2023 22:38:06