Responses (12)

L

Lomprayah

Hi I also had the Snapshot feature, but it disappeared a few days ago, I was on the phone with support but they couldn’t solve it, they are still working on it and was supposed to revert back when they found a solution. Really miss this feature Anders

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22-10-2019 08:52:14

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B

Bracknell

This problem was NOT solved, it is an existing problem. Ring, please do not tag this as a solved problem. My timeline/snapshot also disappeared from my timeline with no apparent solution from Ring.

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04-01-2020 04:59:57

S

Socrates99

I notice that it now says in your article you linked to about snapshot that it is available on all ring products so how do I get it back working? I really liked the feature especially since my doorbell misses most of the action until people are leaving. At least this way I have the off chance that a snapshot pic would be taken when someone had started down the sidewalk or at the door instead of pulling away before the doorbell captured a image. Thank you in advance for your prompt attention to this matter. 

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04-01-2020 08:43:31

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Bob08

I installed my ring doorbell pro about 20 days ago and it too has stopped capturing snapshots? At least I now know this is a problem and it has not been resolved. Anyone have the same issue and was able to resolve since ring isn't helping?

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01-02-2020 13:47:45

R

RachelV

I installed a floodlight can which is also not acquiring snapshots. I have called ring customer service numerous times and no one has any information. Any insight?

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11-02-2020 18:19:33

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StumpyBloke

I don’t even have the option to enable it under Video Settings where all instructions say. But there is an option called Snapshot Capture under Device Settings. This is enabled but doesn’t work that I can see. This is on my video doorbell pro. Is it obvious that there is a snapshot in the timeline if it has worked? Rings instructions for this as so typically half-assed. Thanks

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20-02-2020 01:06:51

T
TheGrayFoxTv
not solved, woke up today, all 4 devices not sending snapshots, phone, twitter, online, zero help
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05-08-2021 22:32:19
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T

TheGrayFoxTv

not solved, woke up today, all 4 devices not sending snapshots, phone, twitter, online, zero help

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05-08-2021 22:32:19

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F

FredS

How is yours today? It is still not working today on mine just wondering if anyone else was still having issues?

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06-08-2021 10:01:55

B
Beals684
My rich notifications(little pic on the notification pop up on my phone) suddenly stopped working yesterday, on both my ring doorbell and my stick up cam.
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06-08-2021 11:11:59
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D
Danleeds9
My rich notifications pic previews has stopped working and it was so handy
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06-08-2021 19:01:59
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