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D

DavieBoo

Selected location has to be inside US territory message in UK
app-settings
android
troubleshooting
Trying to set up Ring doorbell app and cannot set UK location Message "Selected location has to be inside US territory" If I use a different (hotmail) email address it works ok but I want to use my main gmail email

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15-05-2021 12:08:22

Responses (1)

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    Tom_Ring

    Hi @DavieBoo. What specific model doorbell is this, and where did you purchase it? I would also ensure that your Ring app is up to date and that you are not using a VPN. You can also try this with wifi only on/off to see if that provides a different result. If you are still having this issue, try sharing a screenshot of the error message so I can share it with my team. Many thanks.

    1

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    17-05-2021 22:58:01

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      U

      user12770

      Was there a resolve to this as I have the same issue. in the App I cannot set it up as it wants a location and it thinks I am in in the US, I am also using gmail.

      0

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      26-05-2022 16:57:03

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