Ring not sending Replacements

Question

I contacted Ring Support a month ago because my Ring Pro 2 was not connecting to Wi-Fi or generating a network for me to connect to during setup. I was promised a replacement witching 7-10 business days and after calling them back every 10 business days 3 times, I still haven’t received the replacement. Each time I call, they tell me that the last person screwed up and they’ve fixed it and that I will get a replacement in 7-10 business days. All this sounds like a scam to me. I’m going to check out other security products and see if there are other better alternatives out there. Sharing this to help potential future customers make a more informed decision.

Tom_Ring · Answer

Hi @Charlesch. This is not the Ring Experience we want you to have. Since you've tried calling multiple times, I would suggest reaching out to our team on Twitter @Ring. A specially trained agent will handle your case with care and get you the answers that you need.

user_a66cc5 · Answer

I am having the same experience. I didn't receive my replacement camera after 3 weeks so I called to find out why and was told that they shipped it to the wrong address and it came back to them. That doesn't make any sense as the email they sent me to let me know that I would be receiving a replacement had my address on it and it was correct. They then told me that a new device would be sent to me by 12/30. It is 12/31 and I don't have a device. Terrible support. What is the point of having a warranty? I wish I would have seen Charlesch's post before buying Ring.

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Ring not sending Replacements

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