Responses (2)

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Caitlyn_Ring

Hi @Jorena43. Can you please clarify what you mean when you say you're getting dropped from Ring? Is the Ring App crashing, or are you not able to access the Live View? If you're having problems with the Live VIew, I would suggest starting with our Community Post on Live View concerns [here](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249). If you're having problems with the RIng App crashing, I'd suggest making sure your phone's OS is updated first and foremost. Then uninstall the Ring App, restart your phone, and reinstall the Ring App. This will ensure both your phone's OS and the RIng App is fully updated. If the suggestions above don't help to resolve the concern you're having,. our support team is available to help and can take a closer look into this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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28-01-2021 20:17:29

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user_71caec

This answer is about as useful as when asking a question of Apple. This is the epitome of insanity. Figure it out and really help your subscribers!

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12-06-2025 17:45:06

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user_750d79

Tried every. Single. Suggestion. Repeatedly with no luck. Ring app keeps stopping going to milky white screen or returning to dashboard when 1- trying to add a device and 2- while trying to edit motion zone. Spent 1.5 hours on the phone with tech support-waste of time tech support has no idea. After speaking to tech they eventually suggested adding a new phone or tablet would fix the issue. So spent $300 on new tablet with 128 gb yesterday SAME RESULT the Ring app keeps stopping add a device and edit motion zone. Ridiculous. The issue is the Ring app. If Ring is updating, debugging, etc they should just tell us. Ridiculous that we have 4 existing gen 3 cameras are simply trying to add a 5th gen 3 camera but the Ring app is malfunctioning. Waste of time AND money. Very disappointed.

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19-06-2025 12:23:49

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Justin_Ring

Hi @user_750d79. Since you have worked with our support team, you most likely have already tried the basic troubleshooting steps that I would have suggested. To have this further investigated, you will need to continue working with our support team. You can also reach our support team on Facebook or X by sending a PM to @Ring.

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20-06-2025 16:09:03