Ring Video Doorbell
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Ring Doorbell video stopped working
My ring doorbell video recordings show the first frame of video then only audio for the rest of the clip. When attempting to switch to Live View it sits on "activating device" until it eventually times out. Device Health Report shows a clean bill of health. Signal strength is RSSI -44, which it has always been. The last successfully recorded clip was on 9/3/2020.
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05-05-2020 01:17:55
Responses (2)
- M
hi @holhartz, I didn't find a fix. Our 4 year old Ring (original) appears to have ceased to function as intended. I tried repeated resets but it won't record video other than the first couple of frames, after which the video is black, but the audio continues. It also wont respond to a request for a "live" view from the app. Its WiFi connection is just fine and hasn't changed. Conclusion? "It's dead Jim".
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08-06-2020 05:29:08
- J
I seem to have a similar problem. The Ring Doorbell seems completely functional, on the Chime Pro network with good signal, doorbell works, health is good, motion events are recorded, but the video does not connect. Events are recorded but do not play back. I just lost one of the spotlight cameras as well. These seem to have a limited lifetime.
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20-06-2021 04:17:35
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holhartz
Wondering if you found a fix for this... our 2 week old Doorbell 3 worked fine for the first 5 days then has been unable to connect 80% of the time. RSSI ranges from -40 to -59, it’s 25 ft from the router, gave in and bought a Chime Pro which is on the interior side of the wall that the doorbell is on (showing RSSI -39), the doorbell shows battery is fully charged and is hardwired properly. Really regretting going with ring.
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06-06-2020 02:32:11
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