Responses (1)

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Kellyhaggstrom

We are having the same issue. We have the pro and the mechanical chime keeps toggling back to on after saving and exiting doorbell set up. we are rolling the steps in the help centre but haven't seen a solution for this toggle not being saved.

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21-04-2020 03:18:32

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jlobello

I'm also having this issue. I do have the most up to date version of the Ring app & have tried enabling it on multipe devices. Soon after I press the Save button, if I go back it's deselected. The option is called "Ring my in-home doorbell" and mine is set to mechanical ring. In device health the transformer voltage is good & wifi too.

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28-04-2020 00:13:28

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jlobello

I tried replacing my existing ringer with one from Rings compatability list, as I wasn't able to figure out who made my ringer. Unfortunately, it didn't make any difference. The new compatible ringer still isn't ringing & it still looks like the Ring app moves the slider to the setting to not ring the mechanical chime. I'm very fustrated with this & will look to retire Ring very soon.

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09-05-2020 21:38:42