Responses (17)

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SweetCAAngel

Are they phantoms, or is your doorbell becoming very sensitive to smaller things- shadow movements, etc. Some of us have had issues with this recently where things are setting it off that didn't previously: [https://community.ring.com/t5/Video-Doorbells/Ring-Pro-suddenly-far-more-sensitive/td-p/3066](https://community.ring.com/t5/Video-Doorbells/Ring-Pro-suddenly-far-more-sensitive/td-p/3066) Mine seems to have gotten another recent SW upgrade and it works much better. I'm trying different settings to confirm this is reallly true.

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04-11-2019 21:47:00

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quadraduece

I can't figure out anything that would trigger it. My doorbell is aimed at my detached garage. No car or pedestrian traffic in view. I've been present when it triggers and I don't see anything in the back yard like a squirrel. There is a tree in the distance that could be triggering it.

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05-11-2019 13:42:53

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Bearfan1

I just purchase the Ring2, and installed last night. I too am getting an alert about every 30 minutes or so. I have attempted to adjust all settings (very limited by the way!), and am still getting the alerts. All videos show nothing during the alerting period, not even a breeze? If this is what to expect, I will be returning mine.

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14-11-2019 17:03:01

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AZTravelGuy

There's an entire thread about this. In October many of us suddenly had doorbells (I've a Pro) that became far more sensitive. We didn't change our settings or zones. The geniuses of Ring marked it solved but that's false. We still get far too many motion alerts of a spec of a pedestrian in the distance when we never did before. That's the phantom alert we get.

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15-11-2019 05:51:17

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Turbo

I just installed a 2 and if I choose Standard on the motion frequency, I get an alert every 15 min, if I choose light I think it's at 20 min. It's exactly every 15 min, I am sure it's not motion based, but time based. Did I really buy this thing to just send me a 30 second video every 15 min?

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18-11-2019 16:57:55

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MarshallF

Marley- Thanks, but changing the motion detection when the doorbell has worked fine for ~ 2 yrs doesn't seem to be getting at the problem. also, until I rebooted the bell, it did its phantom pinging and dinging all night. It was like the ghost of Lionel Hampton was jamming with Charlie Parker, but I could only hear the vibrophone track. We've always had an occasional ding here and there, and I figured it was a flash of light or a bird or something, but this is different. Why are so many users having the same NEW problem all at the same time? Firmware 1.16.00263 and my device health check is very good.

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19-11-2019 01:03:32

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MarshallF
Yesterday, my doorbell chime that is connected to the Ring 2 started "pinging" -- randomly chiming -- in varying patterns at varying intervals, but about once every 1-3 minutes. There is no motion, no wind, no heat (its 25 degrees right now). It did it all night. Should I be searching for solutions under "phantom motion" alerts? Is there a better term? Any ideas? Thanks
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16-11-2019 12:42:55
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IndySS
Mine started this samething about a week ago. It had been working fine for 6+ months and now it is going off evey 10 minutes. i have the mtion detection set way down.
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19-11-2019 12:20:53
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Paranoid_Pete

Wow, I’ve been having the same issue as others here, phantom alerts going on a month now. Totally forgot to check this forum. I’m glad I’m not the only one but the ridiculous canned answers by Ring seems typical of a company’s Support group. I have mine mounted on a piece of wood in the garage just to see what would happen and it goes off randomly every 3 to 18 minutes. Battery dropped 10% overnight. It’s obviously something they did in a firmware update. FIX THE ISSUE, RING!!!

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19-12-2019 16:30:39

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MarshallF

I posted my complaint on the Ring Facebook page and got a response. I suggested that they look at this community forum.

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19-12-2019 21:36:30

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Pls60

Here's an update: Out of nowhere, I've had long spells with zero phantom notifications only to be disappointed with random spells of 4 in one hour. This can only be explained by firmware since there's been no changes on my end. Not sure what I'm going to do since I won't have any patience if the first tier support asks me dumb questions when I've already done all the appropriate troubleshooting steps.

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21-12-2019 17:50:26

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Bearfan1

Ok I am sorry to say that after two weeks of the doorbell working perfect on Saturday night the 21st. it is giving me alerts every hour to hour and a half constantly. I am not sure what Ring did with the firmware now, but it definately is broke again. @Marley\_ring if you are monitoring you need to escalate this please?!

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23-12-2019 22:50:09

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Pls60

Update: Worked better for a few days (3-4 phantom motions per day). Then yesterday, seemingly starting after a true motion, it's been going off **3-4 times per hour**! Again, nothing has changed on my end. Sounds like Ring is experimenting with firmware "fixes" that are then replaced again with bad "fixes". Ring, if you're listening, this is totally unaccepatable! I've effectively not had a functioning Ring system for weeks now!

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24-12-2019 13:11:46

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quadraduece

Some days it works fine. Today I'm getting a phantom notification every 30 minutes or so. I no longer check the motion alerts, which totally defeats the purpose of owning it. I was going to buy one of these for work, but I'm going to look else where.

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24-12-2019 18:02:12

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renovatedbungalow
I have been having this issue for over a month now! very frustrating! Things seem to get better for a few days, then back to annoying constant false notifications. RING needs to fix this ASAP.
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05-02-2020 17:29:52
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