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Ring Device with New Fiber Optic internet connection
I purchased my Ring device December 2020, and have had no issues until my internet went to fiber optics a few months ago. Since then, I have tried to reconnect my Ring device to my internet/modem, and it is unable to do so. I am wondering if the new fiber optic internet speed is now incompatible with the Ring device due to its age. If yes, is there a way that Ring will give a discount for the purchase of a new one. Any help would be greatly appreciated.
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02-12-2024 13:32:48
Responses (2)
- U
Same here. My router adjusts to the device. The hard wired on goes through the set up mode but won’t connect.
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30-12-2024 13:41:58
USince I have Fiber optic only 2 ring cameras are working instead total of 6 ring cameras I tried everything I knew to do and still not working How can I change the ring from 2.4 GHz to 5.4 like the router Or why is not working Also light on one camera is flashing non stop I cannot replace the light Why not? To force people to buy new which is not cheap I purchased 6 cameras and I’m not happy that only 2 works
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30-06-2025 20:13:06
JHi @TheCanadianHillbilly. What model Cameras are not connecting to your wifi? Is your Wi-Fi 2.4 and 5 GHz? As for the Camera that has a flashing light, what model is that?
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01-07-2025 20:38:27
- U
I’d also like to find out the answer to your questions. I am seriously considering going to Ezee fiber for my internet but it appears my existing cameras are likely not going to work. I’m hoping to find a work-around. If not, wondering if Ring would give us a discount for trading in our existing cameras/doorbell.
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21-04-2026 15:33:27
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Tom_Ring
Hi @thecanadianhillbilly. What is the specific issue you are running into when trying to connect your device? You may need to adjust some settings on your network, but this will depend on the error you are getting when trying to connect.
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03-12-2024 14:28:27
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