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C
Caitlyn_Ring
Hi @TheDuncans. Did you sign into a different Ring account than the one you set up your devices with? If so, that is likely why you're seeing this message. You may also be looking at the wrong location in the Ring App, which you can toggle by tapping the location name in the top center of the Ring App and swapping to the correct location. If you're unable to get it sorted out, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to look at this more closely in order to find a resolution. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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23-10-2020 20:32:42
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