Responses (6)

C
Caitlyn_Ring
Accepted Solution
The Video Doorbell 2nd Gen does not have a removable battery. The Doorbell itself must be removed when the battery needs to be charged. When purchasing a Ring Doorbell, make sure to review all the information on the product page, so you know if it will be the right fit. You can view the current battery doorbell models we have at: https://ring.com/collections/video-doorbell-cameras?filters=subtype:battery-doorbells
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30-07-2025 18:55:27
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T

Tom_Ring

Hi @Castalla. The Ring Video Doorbell Generation 2 does not have a removable battery. Our Ring Video Doorbell 3/3 Plus are our models that have removable batteries. The only way to charge the Ring Video Doorbell Generation 2, is to move it from its mounting location and charge it. I hope this information helps

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29-09-2020 23:07:08

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C

Castalla

> @Tom\_Ring wrote: > > Hi @Castalla. The Ring Video Doorbell Generation 2 does not have a removable battery. Our Ring Video Doorbell 3/3 Plus are our models that have removable batteries. The only way to charge the Ring Video Doorbell Generation 2, is to move it from its mounting location and charge it. I hope this information helps > > > > Hmm. You really ned to update your documentation to emphasise this. In fact, overall, your operatng instructions, etc. need a severe makeover where many features are unclear.

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30-09-2020 14:42:12

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Tom_Ring

Hi @Castalla. The features and specifications for the Ring Video Doorbell Generation 2 can be found [here](https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2nd-Generation-Information). I will be sure to pass this along to the appropriate team, and mention your request to be more clear about the wording in this document. Thank you, as I'm sure this may help others in the future.

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30-09-2020 20:30:07

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user_3ef0fb

Yes .. me also... had i known you had those differences and these battery packs in the 2nd gen doorbells only lasted a few weeks at best...

I could of made a better decision ... even bought a 2nd battery pack to switch out... only to find mine wasn't built like that....

Im hard wired and pretty much shut down the whole thing... still goes dead in a week or so.. 

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02-02-2026 18:05:28

M

Mikelauro

I wish to agree with the comment about misleading information vis a vis whether the Ring series 2 has a removable battery. I have purchased a spare battery because I read that the battery in this model is replaceable (which it ought to be) but is clearly NOT so I have wasted almost £20! Not happy

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02-04-2021 17:49:45

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Tom_Ring

Hi @Mikelauro. It sounds like you may have 2 of our Ring Video Doorbells mixed up. The Ring Video Doorbell 2 does have a removable battery. This doorbell is also no longer available for purchase and has been replaced with the Ring Video Doorbell 3. The Ring Video Doorbell 2nd generation (2020 release) does not have a replaceable battery. To find out which Doorbell you have, take a look at this Help Center article [here](https://support.ring.com/hc/en-us/articles/360057317451-How-to-Find-Out-What-Ring-Doorbell-or-Security-Camera-You-Have-and-Get-the-Right-Accessories-). I hope this information helps!

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05-04-2021 20:49:29

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user15880

I'm really unhappy with my purchase of a ring doorbell (2020 release) the battery is not replaceable and I'm 76. I live alone and I'm not capable of removing the camera to recharge the battery. I would not have purchased this unit if I would have known the battery isn't replaceable. What can I do to fix this. I have had this unit 4 days now

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28-06-2022 14:37:21

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Tom_Ring

Hi @user15880. I would suggest looking at the return policy from where you purchased the Ring Video Doorbell from. If you are able to return it, you can purchase a doorbell that is better suited to your needs.

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29-06-2022 17:29:38

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JimF1234

You guys have to understand how having a doorbell called "Ring Video Doorbell 2" and "Ring Video Doorbell 2nd Generation" can easily confuse the average consumer, yeah? Heck, I consider myself pretty tech savvy but, now I have to return two rechargeable batteries and a charging station. I assumed that 2nd generation and 2 were the same when shopping online, and there was no clear indication otherwise. It's usually clearer that it's a new generation of the same model. For example, "Ring Video Doorbell 1 (2nd gen.)" would probably resolve the mix-up for most people.

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19-02-2023 17:38:56

R

Raysurx

I agree the Ring Doorbell 2 and Ring Doorbell (2nd Gen) are super confusing! Why doesn't RING mark Clearly on the OUTSIDE of the box. NON-Removable Battery!! I bought one also and shit! it was for my daughter and she has to remove screws to remove the damn unit every time to charge it! WTF! Who's great idea was this! Fire him or her or the Manager that approved this and the damn naming convention! Even when shopping online, there is wording that suggests that the battery is re-chargeable (but they don't say, you have to remove the whole device each time!) Please forward this to your upper management! WE HATE THIS!!! BE CLEAR on RETAIL BOXES and on the Descriptions you provide online merchants!! Ring Doorbell 2 (2nd Gen? Why not just call it Ring doorbell 2 - Non-Removable batter version!!

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16-11-2022 08:26:30

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U

user_4905aa

100% agree with your comments. Who's got the time or energy to keep unscrewing those fiddlely little screws every 2 weeks yo recharge the battery. It's so irritating, you should replace all purchasers ring doorbell free of charge for this design fault.

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22-03-2025 10:56:17

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user_09efbf

Completely agree, they you know what the bed here. This was a stupid idea and someone’s head should roll! Clearly they didn’t ask customers, not you have no door bell when it needs charging and when the batter dies, you need a whole new unit! Screw the consumer is the ONLY reason they’d do such a thing.

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29-07-2025 17:22:03

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user_f99fd9

This is 2025 and I just got bamboozled by the same thing.  I already opened it before I knew.  not happy because I have psoriatic arthritis in my hands and screwdrivers are impossible some days.  I was replacing my old ring doorbell because the speaker doesn’t work.  I even have extra batteries already.  They had five years to make this clearer on their product description and the box.  

pretty disillusioned with Ring products right now after this.  I also bought a ring spotlight plus maybe they just all need to go back

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08-01-2026 17:40:15

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user_c66660

I have the ring 2nd gen, and I didn't mind taking it off to charge batter, as the battery last pretty long. My issue is now it wont turn on, shows charging and battery wasn't dead, just woke up and said it was off line. Come to find out it shows charging, but when I unplug it, the ring 2nd gen has no life wont turn on.

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02-02-2026 16:56:03

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user_84c4f4

I totally agree, this is incredible insane and misleading. It’s a hassle to keep unscrewing and screwing it back on

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10-03-2026 19:23:41