Responses (3)

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Tom_Ring
Hi @AndrewShaw-Wrk. This Help Center article [here](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles) will show you how to add a Shared User. All you need to do is be logged in under the owners email address, then follow the steps in the Help Center article. If you want to have multiple devices, such as a phone or tablet, you can add them as a Shared User or just simply login to the Ring app with the same credentials as you do on your primary device. I hope this information helps!
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21-12-2020 19:07:40
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AndrewShaw-Wrk

Hi Tom, Thanks for replying. I was trying to say in my original message that we have followed that process of adding a shared user exactly as described and yet when I sign in using the new email address we added I am unable to see the video doorbell. Regards, Andrew

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21-12-2020 20:58:40

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Tom_Ring

Hey @AndrewShaw-Wrk. Thanks for clearing that up. When the shared user is logged in, are they on the same location as the owner? When in the Ring app, tap on the Menu, then select the Location at the top of the screen. If that doesn't allow you to view the cameras, you may need to contact our support team to sort this out. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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23-12-2020 17:38:19

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AndrewShaw-Wrk

Hi Tom, Thanks for following up. Yes, I have double checked the location in the Ring app when I log in (also deleted and reinstalled the app just to be sure) and the location is correct, it matches our address. I am outside the US, I am in Australia so I will have a look at the page you mentioned to find my best support option to get this fixed. Regards, Andrew

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23-12-2020 21:16:25

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AndrewShaw-Wrk

There is no support listed for Australia - that's surprisingly poor. I have to ask, why are you freely selling your products in a country and then not providing support? I bought the doorbell at a major "big box" bricks and mortar retailer in my country so there is nothing "online" or illegal about my purchase. And don't blame COVID, that's a cop-out. Now what would you recommend I do? (whilst I explore your competitors' offerings)

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23-12-2020 21:21:03

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Tom_Ring

Hi @AndrewShaw-Wrk. The number listed on this link [here](https://support.ring.com/hc/en-us/articles/360036196372) is the correct number for Australia. If you contact our support team, I'm confident they will be able to resolve this for you. Feel free to update the Community with how our support team was able to help.

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23-12-2020 21:33:14

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AndrewShaw-Wrk

Thanks Tom. I did manage to locate the Australian number after some further digging. I will attempt to call, but due to throat cancer I find phone calls very difficult. Its a shame that is my only option - it seems to preclude people with speech difficulties.

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23-12-2020 23:44:09