Responses (5)

T
Tom_Ring
Hi @tecboy. Using 18G wire is the ideal gauge for wiring a Ring Doorbell, as mentioned in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360041807292-Selecting-the-Correct-Wire-Gauge-when-Wiring-a-Ring-Video-Doorbell-Pro). Do you have your Pro Power Kit installed? Also, in your Ring app, do you have the correct Chime Kit selection? This is under the Device Settings and General Settings menu. If everything is installed properly, but these issues persist, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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25-07-2022 22:59:53
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R
RobTX
Just had my electrician install the Ring transformer as well. Power Level was 2, now it is Level 1 but the Device Health is reading low voltage. It was fine with the old transformer. Sounds like a bug.
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28-07-2022 20:09:09
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T
tecboy
I found a 16.5 40VA transformer on amazon...swapped out with this new one..now doorbell fluctuates between 16v and 17v according to device health...not sure what helped...the extra half a volt or extra 10VA of power...all looks good now
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29-07-2022 09:43:25
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R
RobTX
I installed a ring transformer and had the same fluctuations, although it indicates Power Level 1 and all works as expected. Called Support and they said to ignore the app reported issue. It can sometimes be wonky. Showed me Poor for awhile then changed to Good. 🤷‍♂️
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06-08-2022 01:43:08
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C
Caitlyn_Ring
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25-08-2023 20:51:31
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