‎My ring doorbell gen 2 (2020) stuck in installation update for 2 days

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Abdullahzkhalid

My ring doorbell gen 2 (2020) stuck in installation update for 2 days

hardwired-battery-video-doorbell

Good morning everyone I facing right now this issue with my ring doorbell gen 2 (2020) Always stuck on 90% for installation update For two days !! I tried everything reset to factory default Even i call (ICP) that i deal with them and told toy don't have any issues with your network So please does have any clues just to start my ring ? ![Screenshot_20220531_102332_com.ringapp|240x500](upload://iUTJ2eK3ptnn4UxABm6XCbJPL64.jpeg)

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31-05-2022 07:23:50

Responses (1)

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Tom_Ring

Hi @Abdullahzkhalid. I suggest trying to connect this Doorbell to a WiFi hotspot. If the update is able to go through, then you can switch the WiFi network over. If this doesn't connect, you'll want to reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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01-06-2022 23:18:19

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