Responses (2)

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Justin_Ring

Hi @user_981bbb. One of the most common reasons this happens is because of having duplicate locations. Can you try tapping on the location name on the top center part of the Dashboard of the Ring app? Do you see multiple location names that are the same?

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27-11-2024 18:48:47

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user_bd8a67

1 location over here and the same. Chime, Garage door, & front doorThis for me is on the row right above the cameras.I thought at first it was just the integrated devices but the chime also does not show … unless the explanation on that is that the chime pro is “ring” but not really.Point of clarification, you can scroll all the way down and find the chime but now to snooze it you go in to the device settings, I’d rather see the stuff i care about over the “what’s new” and … “neighbors” bit.

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07-12-2024 23:08:58

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Tom_Ring

Hi @user_bd8a67. If you would like to Snooze from the Dashboard of the Ring app, you can tap on the Moon icon in the upper right hand corner of the Ring app. Otherwise, yes, you are correct. You will need to navigate to the Devices menu.

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09-12-2024 15:21:56

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user_17a4b0

I have the same problem with my doorbell. I still get notifications that someone is at my door, but I can't pull up any video because the app can't open my device. The app doesn't work to do anything. I can't even add a device. The app keeps giving me the message: "It's not your fault, it's ours." But that doesn't help me at all. It's been this way for several days now.

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07-07-2025 16:33:54

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Tom_Ring

Hi @user_17a4b0. Do you have an active VPN on your phone with the Ring app? If so, try to disable it and see if that improves how it works. If not, let me know what type of phone you are using and what version of the Ring app is installed?

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08-07-2025 18:02:43