I have the Ring video doorbell 1 and it was working great for a couple of months, then it stopped loading the live view completely and now it is also not registering event history. I have checked all my Wifi and connection status as well as device health, I checked my Wifi channel and I am the only device on the network so it is not congested. there is not a data issue because I am trying to view whilst I am connected to Wifi on my iPhone XS Max, also tried to view on my iPad and on my partners iPhone. I have contacted customer service and help multiple times over email and didn't get anywhere other than the standard reset device and checking the connection (which i had already done multiple times) I don't know what else to try? I am still paying for my Device plan and for nothing! Please someone help, I will try anything to get it to work :cry: Thank you \<3