‎Driving me mad. Can't answer doorbell before visitor goes away

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M

mummynoble

Driving me mad. Can't answer doorbell before visitor goes away

negative-feedback

app-settings

android

Hi. I purchased a Ring doorbell a couple of months ago and it's driving me mad. When someone is at the door and presses the bell, after about 5-10 seconds I have a notification pop up (Samsung S10+) with a view of who's at the door but no option to answer the call. Instead I have to fiddle around trying to find the Ring app, open it then bh the time it's connected to live view the person has gone. It's nothing at all like the advert. Please tell me there's something I can do? It's all connected via Wi-Fi (fibre), and the app is upto date. Thanks in advance.

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1 •

30-01-2021 22:02:05

Responses (4)

T

tae111

I am having the same issue. When researching this device it seemed to show being able to see and communicate with someone as soon as they ring the bell. That has not proven to be the case. There is a considerable lag between when the bell is pushed and when you can actually get involved with the person at the door. Even if you have your phone or tablet right at hand. It takes so long that often people just assume no one is home and they just leave. Even if you do actually get to communicate the audio is so choppy it's hard to understand what is being said. I purchased the Ring 3 Plus. You would think a $230. device would be a little more responsive and actually do what it is supposed to do. So far I'm not impressed at all. I feel like I spent a lot of money on a gimmick at this point.

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31-01-2021 16:00:36

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A

Atmnz

I have the same issue!! Why is there no big TALK button when you get a notification?! The UI is garbage

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17-11-2023 02:20:02

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U

user3611

So true and rhe freeze on the response it super delayed.

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17-11-2023 03:27:54

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U

user_ad3ee3

Same issue here. On the basis of poor functionality but VASTLY inflated subscription, I'm unlikely to be extending this to other areas in the house!!! FFS - just give us a "SEE WHO'S AT FRONT DOOR" button!!" in a notification, or ideally the option of immediately switching to live view when on wifi.

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22-08-2024 12:58:38

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