‎Download non-motion Ring Door video

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user46410

Download non-motion Ring Door video

hardwired-video-doorbell

device-settings

troubleshooting

Hello! I'm trying to capture video evidence occuring in the distance. On the Ring app you can historically swipe back on a camera's live video feed (not an option on the ring website) and play 3min increments of non-motion video snapshots. The app gives a 1 hour option "Download footage from 0:00-0:00? All footage will be downloaded directly to your phone" This feature doesn't download the entire hour of the video snapshots, rather only a 10 second portion from that hour. Is this a bug? Thanks!

1162 •

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27-05-2023 19:03:31

Responses (1)

C

Caitlyn_Ring

Hi @user46410. There wouldn't be any video of something that wasn't recorded from motion detection, a ding, or a Live View. The Snapshot Capture feature allows you to have your Doorbell take snapshot images on a certain frequency, and those snapshots can then be [downloaded](https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature). Check that the frequency is set to your liking. Also, make sure when downloading snapshot images, that the playhead (vertical line) is on the section you want to download from the Event Timeline. If you're experiencing any persistent issues with downloading your snapshot images or adjusting the settings of the Snapshot Capture feature, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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30-05-2023 17:32:19

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