Responses (5)

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Caitlyn_Ring

Hi @dopey1200. I'd recommend checking the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) on your Doorbell to ensure it's receiving a strong and stable wifi connection. If there's any interference in the wifi or the connection isn't stable, this can impact the Doorbell's ability to detect and record motion. You may also want to try adjusting some of the motion settings, just to make sure everything looks to match up with your preferences. This includes the options under Smart Alerts and Advanced Settings. If you continue to notice the Doorbell missing motion at your door after checking the RSSI and the settings, I'd suggest resetting your Doorbell. We do have a new feature rolling out that will allow you to reboot your Doorbell or Camera from within the Ring app, which you can learn more about [here](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). If you don't see that option in your Ring app yet, you can reset your Doorbell by holding down the setup button for at least 20 seconds. After the reset, set it back up in the Ring app with the steps under Set Up a Device. For additional assistance with your Doorbell, you can reach our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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22-07-2022 23:06:44

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dopey1200

Forgot to mention - my RSSI is -62.

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26-07-2022 18:07:19

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dopey1200
Thank you Caitlyn, I did make some adjustments - we'll see if that helps.
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26-07-2022 18:05:32
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MetalMan99
I have noticed the exact same problem and it seems to correspond to a new setting added to the alexa app for people recognition. I think the two apps are conflicting. Its dangerous, i am missing people coming to my door and i am very upset about it.
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27-07-2022 17:55:14
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bfordz
We are experiencing the same type of issue. We have only had our Ring Doorbell for about 2 months and just lately it's missed a couple of known people on our porch. Our mailbox is right next to our Doorbell and it's missed the mailman walking up and putting mail into our mailbox. But it picks up people walking past the front of our house 30 ft away! If it misses a mailman putting mail in our mailbox, who's to say it won't miss someone walking up and taking my mail or package. NOT a reliable camera in my book.
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28-07-2022 02:40:08
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user_33777b

I did all these changes. It keeps missing or it just cuts out entire time length. And it picks random times so like last night between the hours of three and four it just did not record.

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13-03-2025 10:22:12

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Caitlyn_Ring

Hi @user_33777b. Ring Doorbells do not record continuously, or 24/7. With an active Ring Home plan, your Ring Doorbell will record when motion is detected, the Live View is activated, or someone rings the bell. How long the Doorbell records for is determined by the Video Recording Length, which can be adjusted under Device Settings, Video Settings. For further assistance with your Doorbell's motion settings, you can get in touch with our social support team @Ring on Facebook, X,r Instagram.

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14-03-2025 14:34:15