Ring Video Doorbell

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Defective / Cracked button on a new Ring Wired Doorbell
hardwired-video-doorbell

Hi, does anyone know a good path to raise a product issue with Ring please.  I purchased and received the standard Ring wired doorbell before Christmas and found the button was cracked.  There was no damage to the box so assumed it was in an issue during manufacture.  The replacement arrived today with exactly the same issue, a crack beginning at the 8 o'clock position and finishing at the centre.   I have again contacted Ring and they have agreed to send out a further replacement, but as I've had 2 with the same issue I thought I should mention it here.   Both devices were shipped from Ring's distributor in Daventry UK, CEVA  UK LTD.   I'll update if the third device has the same issue.

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31-12-2024 13:52:49

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