Trying to resolve this crazy issue. Live in a rural area. Had our Ring equipment on a Viasat network (horrible). I bought and installed all equipment in my name. Never has left my possession or transfered owners. Just recently, rural fiber internet via Spectrum became available to us. So of course we switched. All of the instructional videos and advice do not work. Forums have similar stories. I can look up my equipment and it says I am the owner. Yet the Ring App does not recognize me as such. I have tried for 6 hours now with no success to connect to our new wifi. Can't even get to the option to switch networks.