Responses (2)

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Tom_Ring

Hi @AIMA3D. What device are you trying to setup a Motion Schedule for? What type of phone do you have and what version of the Ring app is installed? You can find information about Motion Schedules [here](https://support.ring.com/hc/en-us/articles/218380863-Scheduling-Times-When-You-Don-t-Want-to-Receive-Motion-Alerts-). Can you share a screenshot of the part you are having difficulty with? Thank you.

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08-02-2023 13:37:27

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A

AIMA3D

Good Day Tom, Thank you for your response. Please see information below: Phone: iPhone XS Ring App Version: 5.57.0 It just is not going to the rule section where I can put in the schedule. It loops back continuously to the beginning where I have to put in my address and then the location.

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26-02-2023 10:33:27

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user28532

I am having exactly the same issue. The process of trying to set up motion schedule is stuck in a loop. My address is already stored but it thinks it isn’t. When I confirm the address, it takes me back to the same menu. I’m trying to enable motions schedules for both a video door bell wired and indoor cam. Firmware is up to date on all devices. iOS Ring app version is 5.56.1.

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16-02-2023 08:34:27

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C

Caitlyn_Ring

Hi @user28532. Are you the owner of the Ring device or a Shared User? It would also be helpful if you could share a short screen recording showing what happens as you try to set up a Motion Schedule. This would give my team a better idea of what you're seeing on your end.

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21-02-2023 18:32:39