Ring Security Cameras
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Ring.com Live view disconnect and reconnect.
Hi Ring. I am having an issue shared by many others at the moment. Which is to say, the "live view" in the Ring.com Web APP keeps disconnecting and forcing the viewer to click "reconnect". This is particularly frustrating if you use the live view daily (as i do). I am a web application software engineer for a living, so i have tried all of the basic front-end resolutions that an average user would be responsible for. I have also seen the suggested trouble shooting steps provided to others. My Home Setup ------------------------------- - I have 4 outdoor WIFI cameras and 6 indoor WIFI cameras, all plugged in, no batteries. - My home network has a total connectivity of 1200mb, with 2.4 and 5ghz simultaneously available, it also has B, G and N simultaneously available...there is no VPN of any kind... The problem persists on the nearest camera with the highest signal strength. - I have tried this in Chrome, Edge and Firefox... The problem persists in all browsers. - I have tried this on an average laptop, and also a very powerful gaming computer... The problem persists on both. Intermediate Request ------------------------------- While front-end issues maybe difficult to resolve, it would be nice if ring could introduce an "automatic reconnection" option for the live view. This would at least mitigate the issue while further investigation can be performed. Thank You
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10-04-2025 12:41:57
Responses (1)
- U
I have one spotlight cam pro and one floodlight cam both wired. the device I use is on 24/7 recording, but the live feed keeps disconnecting. Can you help fix this?
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06-07-2025 00:37:10
JHi @user_bec99e. Thank you for the information. For now, this is expected behavior. You will get a pop-up to end or reconnect your Continuous Live View on the web app after some time.
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07-07-2025 19:28:42
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Caitlyn_Ring
Hi @user_bec99e. Can you please specify which model of Ring Cameras and which Ring Home plan you have? You can find the device name on the Device Health page in the Ring app. Only some camera models are compatible with Continuous Live View. Additionally, are you using Live View for one camera, or Multi-Cam Live View?
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05-05-2025 23:43:30
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