Responses (18)

A

Anujanzan

I am having the same issue, but with both batteries! Does anyone know how to fix this? Or is the device broken? I have fully charged both batteries but somehow the device / app don’t recognize this.

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29-05-2020 00:35:45

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Smith3662

Same here! 2 batteries fully charged but showing as dead when they are put into the camera:(

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29-05-2020 18:43:09

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Anujanzan

So how do we get Ring to respond instead of just each other?!

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29-05-2020 19:49:29

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LtPallin

Did you ever resolve that issue? I am having the same problem.

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18-10-2020 15:54:57

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Danny32937

Same issue. The above fix does not work. The battery is powering just not visible in app. Returning mine.

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25-11-2020 23:07:53

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Tom_Ring

Hi @Danny32937. Ring was recently experiencing an outage. Please note that the issues within the app and the website would have been affecting this feature, but as of Nov 27, 11:44 UTC, a fix has been implemented and we are monitoring the results. If you are still experiencing any further issues with your Ring devices and how they were behaving previously, I recommend giving our support team a call so they can look into this further. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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27-11-2020 22:06:20

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Striker023
That worked for me as well. Thank you!
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09-03-2021 14:59:26
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Ssommer

Carlos_Traiy's answer did not work for me, however, I backed out of "Device Health" and went into "Power Settings". Both batteries showed up there. When I went back to "Device Health" the issue was fixed.

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01-07-2021 16:57:13

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user6475

Thank You. This worked for me!!!

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28-12-2021 13:19:35

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Kohana

This was the solution for me. Thank you.

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24-03-2022 18:31:50

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user_182215

This worked for me too.

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12-07-2025 20:11:00

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user_8cc0e9

Thank you! Worked for me as well! Appreciate you!

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08-08-2025 20:29:55

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DanRinger
Tried the live view option several times and it did not work. I ended up removing the primary battery and placing the new battery there...also did not work and it showed the old battery's remaining usage so definitely an issue with the app. I closed the app and moved the battery to the empty spot, inserted the old battery too, restarted the app a couple of times, removed batteries and inserted them again, restarted app, went to "health" section and voila, both batteries showed up. RING needs to patch this bug...
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20-01-2022 20:31:33
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8
850cmndo
Did the trick for me. My Thanks.
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30-01-2022 01:39:23
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