Responses (3)

B

Boone

> @MikeMarshall wrote: > > One of my ring cams shows that I accessed Live View in the middle of the night, while I was sleeping. Obviously I did not. Has anyone else expereinced this? Hello @MikeMarshall , If when you check the "Timeline" or "History Event" page for that camera, and find it displays "Live View" video recordings that you did not initiate, it is possible for another to person that you previously made as a "Shared User" (and that you gave permission/access to that camera) to initiate a "Live View" video. [https://support.ring.com/hc/en-us/articles/211018223-Controlling-Ring-Devices-with-Multiple-Electronic-Devices-and-Allowing-Access-to-Shared-Users](https://support.ring.com/hc/en-us/articles/211018223-Controlling-Ring-Devices-with-Multiple-Electronic-Devices-and-Allowing-Access-to-Shared-Users) Also, be sure you aren't confusing "Motion" triggered videos, or "Linked" videos (triggered by another Ring device), as a "Live View" video which is initiated manually. Additional information can be found online at: [https://support.ring.com/hc/en-us](https://support.ring.com/hc/en-us)

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24-09-2020 04:56:36

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N

Northcutt

I just discovered this same activity on one of my cameras last night. There were 2 separate "live views" in the middle of the night. There are only two users on the account/device - and both of us were sleeping... Any further discovery on this issue since you last published? Thanks in advance.

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20-04-2022 15:12:28

T

Tom_Ring

Hi @Northcutt. Do you have any Linked Devices linked to this Camera? A Linked Device event will show up in your Event History as a Live View. You can learn more about Linked Devices in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360033904271-Linking-your-Ring-devices-together-for-enhanced-security-). Let me know if this helps!

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21-04-2022 16:32:15

U
user82705
Same happened to me 2 nights ago. Shows a live view accessed at 3:51am. I have no other users except me, no linked devices, it wasn’t a motion activation. It was a live view and I was fast asleep. So either the camera is malfunctioning or people at Ring.com are accessing my camera.
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26-05-2024 18:09:11
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J

Justin_Ring

Hi @user82705. Ring does not have access to activate a Live View on your Camera. Since you have verified that you have no Shared Users and no Linked Devices, the next best step is to give our support team a call to further investigate this with you.

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27-05-2024 18:45:07

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user_660a55

Hi this happening to us aswell every night now for the past 4 days, this is very worrying as we are all asleep during the night. Please someone help us, why is this happening 

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05-09-2024 19:27:16