‎Remove Ring Floodlight Wired Plus from Mounting Plate

English

Help

Community Home

Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.

K

KMU

Accepted Solution

Remove Ring Floodlight Wired Plus from Mounting Plate

hardwired-security-cameras

troubleshooting

Hi, I am trying to remove a Wired Plus Floodlight assembly from the mounting plate / backing plate. But am unable to do so. Assembly was no problem. When I am trying to remove the camera from the wall mounting plate, I have loosened and removed the 2 small nuts that hold the camera / light to the mounting plate then try to pull the camera free. The camera is moving out by approx 5mm then it feels like something is holding the camera onto its mounting. I dont see anything obvious to keep it in place. Called Ring Support (no help). Can you please advise a fix or any suggestions? Dont think I need to twist etc? Should this just pull off after the 2 nuts are removed? No information on this in manual or youtube Ring content etc.

8070 •

2 •

1 •

21-04-2022 14:45:07

Responses (2)

T

Tom_Ring

Accepted Solution

Hi @KMU. The Floodlight Cam should come off the opposite way it was installed. Once the nuts are removed, the assembly should slide off. Be careful, as some of the wires may have become bound up, making this slightly more difficult. Be sure that the power is turned off to avoid any electrical hazards. I hope this helps.

1

•

25-04-2022 20:04:08

•

U

user_36c630

I'm having the exact same problem. I've removed the nuts to expose the posts and from what it looks like, the light should just slide off the two posts and expose the plate and wiring. I've looked all over for a release or another screw, but I only see a notch at the very bottom which doesn't seem to do anything When I pull, the light does not slide along the posts as expected, instead it pulls from the wall

0

•

17-07-2025 10:41:10

•

C

Caitlyn_Ring

Hi @user_36c630. If the suggestions in the previous reply were not helpful, I'd recommend following up with our support team @Ring on Facebook, X, or Instagram for further assistance.

0

•

18-07-2025 14:29:38

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Community Resources

Community Guidelines

About Ring Community

Ring Help

Most Helpful Members

View All

Privacy Licenses Terms of Service