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Periodic Horizontal Lines/Bands Across Entire Screen (Ring Indoor Cam-2nd Gen)
troubleshooting
My Ring Indoor Cam (2nd Gen) periodically displays horizontal bands across the screen. I have not had this problem with any of my other Ring products. The camera with this problem was purchased in July of this year, 2024.
Generally the problem has resolved itself. There seems to be no rhyme or reason to this glitch. It is occurring more frequently as time goes on. I am wondering if I should request a replacement
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06-09-2024 01:02:08
Responses (1)
Caitlyn_Ring
Hi @user_6a2760. Thank you for including a screenshot of what you're seeing. If you haven't done so already, try a quick reboot from the Device Health page. This only takes a few moments. If these lines still show up after the reboot, you can fully reset the Doorbell by holding down the setup button for 20 seconds. Once that's done, walk through a new setup in the Ring app using the steps under Set Up a Device.
Monitor the Indoor Cam after the reset and new setup. If this issue crops back up, the next step would be to reach out to our support team for further assistance. You can get in touch at one of the numbers here, or on Facebook @Ring by sending a private message.
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09-09-2024 16:40:11
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