Responses (3)

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b99g51

Every time you change the router or the name of the same router, You would have to reestablish a new connection as if you just got the camera and setup it up for the first time. To do so open the ring app from the settings properties click on the device’s health, then click on the CHANGE THE WIFI NETWORK. Then on the top of the camera there’s a button, push and release the button then on the app click next when you see the blue light is blinking. To reconnect the doorbell, the procedures are similar to the the cameras, only the setup button is on the back of the doorbell. You need to unmount the doorbell and push that setup button and follow the rest on the app. If the doorbell is too far from the router, you are not going to have a good connection with doorbell. WiFi mesh is recommended for the best quality of the video. Costco has a set of 3 WiFi mesh by netgear and is the best WiFi mesh network in the market. Another subtle detail to bear in mind how to identify if you device has a good connection is to check the connection value in the ring app within the device health properties. The RSSI is the indicator of the quality connection (signal strength) between the camera and the router. Normally the ring considers the values between 0 and 60 RSSI is considered to be a good connection. Anything over 60 is considered to be a poor quality of connection. Anything below 60 is considered to be an acceptable connection. The numbers below 60 will indicate in green color, which means it’s an acceptable connection. Anything over 60 will indicate in a gray color to indicate a poor signal strength and poor connection. The closer you place the router to the cameras the better quality will on the videos. Remember to keep the RSSI as low as possible for the best quality. To do so, you have to place the router as close to the camera as possible. The only way to achieve that, you’ll need a WiFi mesh. When shopping for WiFi, take the WiFi 6 vs. WiFi 5 into a consideration, as well as the WiFi frequency, as ring devices support only 2.4 ghz. Why? Because 2.4 ghz is the farthest can cover, while 5 ghz provides a good spectrum coverage. Which means faster than the 2.4, but covers a shorter distance than the 2.4 ghz. Below is the snapshot of the Ring app showing the WiFi network connection as well as the RSSI signal strength. The camera showing RSSI-25 is right next to the router. The camera that shows RSSI-37 is in the backyard. I hope this information will help others too. I tried many different high end single routers, costing between $350 - $500, none of them did the job. I also tried 3 different WiFi mesh such as Nest WiFi mesh, google WiFi mesh, Deco 9 mesh, and lastly Netgear Orbi 753, and landed on Netgear Orbi 753. 3 units from Costco at $500. I’m very happy. Never disconnected any device. All others I tried they all failed here and there.  

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15-01-2021 07:38:03

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StayingSafe

B99gs1, thank you for the information. The reason I am getting a new router is because the mailbox sensor, a camera, a spotlight and a couple of motion sensors at the far corner of the house show poor-to-fair sensor to bridge signal strength. I am indeed getting a mesh setup. Specifically, the ASUS ZenWiFi CT8. One of the CT8 units will replace the current router and will be, out of necessity, in the same location as the current router, which is at one end of the house. The other CT8 will be located at the other end. The CT8 router and CT8 node will have a wired backhaul channel. So I am hoping for great coverage. It does not sound like getting my Ring devices onto the new network will be simple. I kept all the packing that came with my Ring devices, which means I still have all the QR codes. But I am hoping to avoid removing any device and readding because that will mean recreating motion schedules, motion zones, privacy areas, etc. But I will find out in the coming week.

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15-01-2021 15:11:51

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b99g51

Sorry I didn’t receive the reply notification. I hope it all worked out for you.

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29-09-2021 08:25:41

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user_822601

Thanks for the info but before I spend $ 350. I would scrap the camera, but again thanks for the info.

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17-08-2024 17:57:06

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CCPaul

I have new fiber optic service to my house and have made this painful realization. I have two ring doorbells, 1 mounted to solar against cinderblock wall, the rest all requiring a ladder - 3 spotlight cams, Floodlight Cam, 3 Stickup Cams. 9 doorbell/cameras, 1 alarm, 2 chimes. This process is untenable. I'm going use opportunity to replace the most difficult ones with HomeKit enabled replacements. I used to complain having to look at device health for each device, vs. having one that I see all devices at once. Or being proactively notified if a device goes offline or has another issue. Or why I can't have a screen that shows all cameras. Now I understand why. My Ring satisfaction decreased with each additional device I added.

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25-02-2022 20:09:25

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user_2514c1

What are you replacing the cameras with?

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28-08-2025 12:20:44

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user_96f03c

Have new router and have video door bell,  can't connect router ,  connect to Low Voltage AC power only: 8-24VAC 40VA maximum, 50/60Hz

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14-05-2026 11:27:52

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Caitlyn_Ring

Hi @user_96f03c. If you have a new router, you may have a new wifi network name and password, which you will need to connect your Ring doorbell to your network. Your internet service provider can assist you with obtaining your network name and password if you're not sure what they are. Once you have those details, walk through a new setup in the Ring app using the steps under Set Up a Device to connect the doorbell to your wifi network.

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15-05-2026 14:52:08