Ring Security Cameras
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U
Live view detected but it wasn't me
cs-support
wireless-security-cameras
I noticed that a couple of days ago my live feed was initiated, but it wasn't me. You can see me and my daughter sitting in the living room watching tv and the phone I would use to access live feed is sitting on a shelf above me. Anyone else have this happen?
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15-07-2024 23:04:27
Responses (1)
- U
Hi Caitlyn_Ring
I have no shared users and my ring isn't paired with any Alexa enabled device or linked to any additional accounts. I don't even own an echo dot. I do have a fire TV that is alexa enabled via remote only. My TV doesn't enable alexa without remote. I do also have a kids fire tablet that sits in my living room and it has alexa hands free enabled. Though it isn't connected to my ring account.
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17-07-2024 15:36:30
JHi @user_0eae65. Thank you for that information. Those were the most common reasons why a Live View would have been activated that you did not start. Since these common reasons do not apply to you, the next best step is to give our support team a call to further investigate this with you.
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18-07-2024 17:49:57
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Caitlyn_Ring
Hi @user_0eae65. Do you have any Shared Users added to your Ring device? Is your Ring device integrated with Alexa, and do you have an Echo Show or another Alexa-enabled device?
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16-07-2024 23:18:49
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