Responses (19)

J

Justin_Ring

Accepted Solution

Hi neighbors. If the lights on your Floodlight Cam are always on, try the following steps:

- Reboot your Camera using the Ring app.

- Power cycle your Camera by shutting off the power to it for a minute and powering it back on.

- Verify you do not have a Light Schedule in place that would keep the lights on.

If you have tried these steps and are still having the same concern, please follow up with our support team @Ring on Facebook, X, or Instagram.

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28-04-2023 18:46:34

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U

user_300c3e

I have done everything you just mentioned and it doesn’t resolve the issue.

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14-03-2025 16:52:51

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user_300c3e

I have also called support. They told me to do a hard reset. That did not resolve the issue either.

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14-03-2025 16:53:44

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user_0adab0

I think you might want to double check your last update yall did. Probably the issue, bug in the update. Just saying.

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08-10-2025 03:00:37

L

Lynda2007

I too have noticed the same behaviour all of a sudden. Is this a bug?

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23-04-2023 21:08:36

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U

user43264

Hi there. I have been experiencing the same problem. I have reset and rebooted the unit but as soon as the light comes back on it goes back to flicking on and off until morning ( neighbours understandably not impressed....). Did you get any helpful feedback ?

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24-04-2023 02:21:03

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Lynda2007

Sadly nothing. It's like it's evoking the dusk to dawn schedule. I have tried setting a schedule for 2 mins but it's made no difference. I haven't had unit for long and it wasn't doing this when installed.

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24-04-2023 21:36:08

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Lynda2007
I did try the suggestion of going to device care on the ring app for floodlights. Here I did the reset, and this cleared the problem for me.
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25-04-2023 22:21:25
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U

user43723

Well I have the opposite problem. No matter how or when or which way I try my lights won’t come on. No schedule, not dimmed. Not when manually turned on or when detection made.

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28-04-2023 21:30:38

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C

Caitlyn_Ring

Hi @user43723. Make sure your Floodlight Cam has been [installed](https://support.ring.com/hc/en-us/articles/115001262186-Installing-Your-Floodlight-Cam) properly. I would also recommend still trying the troubleshooting tips in the marked solution, such as the reboot and the power cycle. If this concern persists, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance.

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15-05-2023 18:10:07

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user_36aa86

They probably burned out after staying on!!! I have gone through several of these flood lights staying on and not being able to reset and then they burn out and don’t come back on!

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05-07-2025 04:16:05

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user_36aa86

They probably burned out after staying on!!! I have gone through several of these flood lights staying on and not being able to reset and then they burn out and don’t come back on!

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05-07-2025 04:16:10

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user_405df3
I have the same issue they just automatically switch themselves back on. 
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30-07-2024 22:08:30
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