Floodlight Cam Pro Wired Network Issues

Question

Very intermittently our Floodlight Pro’s will not be connected to our network and so not show a picture via the app.Last night one didn’t work whilst the tiger did, the suddenly they swapped over. This seemed to be for no reason at all.Does anyone have any suggestions or tips for how these should be set up on networks, or if I’m missing a really obvious setting on my router that I need to have on/off?

Justin_Ring · Answer

Hi @user_11f249. I recommend rebooting your camera using the Ring app. https://ring.com/support/articles/p8z2n/Rebooting-your-Video-Doorbell-or-Security-Camera. Reboot your router as well. Verify your camera has a good signal strength as well. https://ring.com/support/articles/92bd2/Understanding-wifi-recommendations-for-Ring-devices. If you have tried these steps and are still having the same concern, give our support team a call for further assistance. https://ring.com/support/contact-us/call?hasLangChanged=true

Ring Security Cameras

Floodlight Cam Pro Wired Network Issues

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