Responses (5)

B

Brad

You could try a lense cleaning cloth (or one for eyeglasses). If that does not work, I would return the camera.

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19-12-2019 17:31:30

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S

sgesualdi

Can you get into the camera to get to the lense? I have cleaned off the outter part of the camera. Thanks

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19-12-2019 17:39:34

B

Brad

No you cannot get to the inside . . . we I guess you could, but I would not want to break a new camera. If the problem is internal, return it.

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19-12-2019 19:19:53

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sgesualdi

Thanks.

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19-12-2019 19:25:43

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PennyC

My camera lense is so back due to the recent weather elements. It needs to be cleaned from the inside. What can we do?

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18-03-2021 02:26:39

N
Newlandian
I too have a spotlight cam that is blurry. I have taped it into a bag of moisture absorbing crystal for a week but to no avail. I have moved its position closer to a modem and facing a different direction but the image STILL looks like a "Drunks Xmas Vision"!! I have available the most beautiful pic from the camera that looks like it's viewing life through a coke bottle.
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05-11-2021 02:07:26
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S
Sarahhjaneyy
Hi, did anyone figure out what to do? I tried cleaning the outer lens, but the camera picture is still blurry. :(
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22-10-2022 00:31:03
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C
Caitlyn_Ring
Hi neighbors. To clean the lens on your Ring Cameras or Doorbells, we recommend using a soft microfiber cloth to gently wipe away any dirt or debris. If that doesn't work and the lens on your device appears to be blurry or foggy, other neighbors in the Community have found success using different methods. I did a quick search and found a few threads you can check out: [Thread 1](https://community.ring.com/t/floodlight-camera-is-blurry/7274), [Thread 2](https://community.ring.com/t/cloudy-lens/105580), and [Thread 3](https://community.ring.com/t/wired-floodlight-cam-lens-is-blurry-do-not-want-to-buy-ring-cam-again-over-and-over-if-no-resolution/134289). You can give the DIY solutions that worked for the neighbors in those threads a try to see if it works for you. If the concern is that there may be moisture inside of your Doorbell or Camera that is impacting the lens, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Our support team can review the potential damage and the [warranty](https://ring.com/warranty) on your Ring device to determine the best resolution. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-10-2022 23:14:20
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T
ThePatriot
Wet the microfiber cloth. Then clean the Len, then dry it off with another cloth … From what I can determine it is Spider Smutz . You may have to readjust the viewing position as the Ring positioning clamping system is not the best …
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31-07-2023 12:09:09
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