Ring Security Cameras
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U
Camera on a loop help
connectivity
floodlight-cam
Our floodlight cam wired plus (plugged in) was changed to a chime pro once I did that it went on a non stop updating loop. I’ve tried resetting, power supply disconnect, changed back to old router and still not working:( please help
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09-05-2026 14:46:11
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Caitlyn_Ring
Hi @user_660506. If you haven't done so already, check your router security settings to ensure the correct ports are open. You could also try temporarily lowering your firewall. If the Floodlight Cam is still unable to complete the update, please reach out @Ring on Facebook, X, or Instagram for further troubleshooting assistance.
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11-05-2026 20:53:50
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