‎Camera has disappeared from Ring app

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user38882

Camera has disappeared from Ring app

hardwired-security-cameras

troubleshooting

cs-support

I successfully installed my brothers Stick up camera and it was working fine for several days. Today it has completely disappeared with all the history. Do i have to install it all over again? There is no trace of it on the app.

1405 •

0 •

23-04-2023 14:36:03

Responses (1)

J

Justin_Ring

Hi @user38882. I would check your Locations to see if you mistakenly duplicated the location and are on the wrong one, which is why you do not see your Camera. To do so, open the Ring app and tap on the location name that should be on the top part of your Dashboard. Check to see if you have duplicates of the location and go through them to see if you find the one that has the Camera. If you have followed this step and still cannot find the Camera, reach out to our support team to further investigate. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

0

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24-04-2023 20:57:11

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