I'm hoping someone in the community has seen this before.

I have a Shared User who receives Ring notifications normally from Location 2 and Location 3 but receives zero notifications from Location 1.

What's strange is:

• She can view all cameras and doorbells at Location 1.
• She can access Live View.
• She can see Event History.
• All cameras and doorbells are assigned to her.
• Motion Alerts and Ring Alerts are enabled.
• Other users at Location 1 receive notifications normally.

Troubleshooting I've already done:

✅ Removed and re-added her as a Shared User
✅ Sent and accepted a new invitation
✅ Verified device permissions and alert settings
✅ Confirmed events are being recorded
✅ Tested her account on both her iPhone and my Android phone

The biggest clue is that the problem follows her Ring account. When I signed into her account on my Android phone, I still received no notifications from Location 1, while notifications from Locations 2 and 3 worked normally.

Has anyone encountered a situation where a Shared User has full access to a location but does not receive notifications only for that specific location? If so, what was the fix?

Any ideas would be greatly appreciated. Thanks!