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user_8f98de
180 days of videos not saved
When i purchased plans i was under the impression (it’s listed under my account info) that i had 180 days of storage for videos recorded that would be saved & was just told by your rep that i had to go in & physically change it from 60 days to 180 days which is unacceptable. I paid for 180 days of storage & i did not get that & im furious. I lost my dog in dec & im just now mustering up the strength to watch those videos & there gone. There all gone. I paid for a service that you didn’t provide & i would like a refund. Nowhere in my plan benefits does it say i need to adjust the time it says up tp 180days of video event history
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27-05-2025 02:11:46
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Tom_Ring
Hi @user_8f98de. I'm so sorry to hear about this. The default setting for this is 60 days. This is a user configurable setting and must be adjusted per device. You can read more about this here: https://ring.com/support/articles/1nce1/Understanding-and-Adjusting-Your-Video-Storage-Time
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28-05-2025 12:46:43
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