Responses (2)

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Caitlyn_Ring
Hi neighbors. If you're unable to change the Mode on your Ring Alarm system via the Ring app, make sure to check status.ring.com first to see if there are any concerns our teams are actively investigating. Then verify that you have a strong wifi or cellular data connection to your phone. It's also important to ensure your [Ring app and mobile phone software are updated](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App), as the Ring app may not function properly if it's on an outdated version. If this concern persists, you can follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-09-2022 22:39:35
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user_8ef7a8

Same issue with me, also the cameras are going in and out. My WiFi is strong with no connection issues. I have to set the alarm manually with the keypad so something must still be causing problems with the AWS network. The plan is not listed at all so my concern is the alarm goes off but doesn’t notify anyone. Is anyone still out there through this whole mess. I am also having problems with Alexa doing anything.

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20-10-2025 20:19:48

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Caitlyn_Ring

Hi @user_8ef7a8. We experienced multiple system outages on October 20, from 10:00 UTC to 22:27 UTC. These issues are now resolved, and you should be able to use the Ring app and your Ring devices without issue. If you're still experiencing any lingering issues, feel free to reach out @Ring on Facebook, X, or Instagram.

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22-10-2025 17:33:13