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user_b2ace9
Kidde Ring Smart Smoke + Carbon Monoxide Alarm (RGCUAR-RW) Dropped from Wifi
I have 4 Kidde Ring Smart Smoke + Carbon Monoxide Alarm (RGCUAR-RW) units and all 4 of them dropped the wifi connection and have been offline for over 24 hours. The WiFi connection did not change. I have completed all troubleshooting steps including restarting the router, following the WiFi reconnection process (the Kidde Smoke alarm says that the Wifi Connection was successful), but the device fails to show connected on the app. I even deleted the Smart Smoke + Carbon Monoxide Alarm (RGCUAR-RW) from my Ring Account and followed the new device setup process. Although it connects for 30-45 seconds, it goes back offline right away and fails to fully connect.
I have called Ring customer service 2 times. The first time they transferred me to Kidde customer service and the Kidde customer service told me they've had this issue before and told me it's not their device, it's the Ring app and tried to transfer me back to Ring Customer service. The last time I talked to Ring Customer service they acknowledged the issue, but couldn't resolve it and I couldn't spend more time on the phone with them and refused to escalate it to a supervisor to call me back.
Anyone else experience this? Do you have a solution that works?
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30-05-2026 01:59:12
Responses (2)
- U
Hi, Yes, I am experiencing the exact same thing right now. We have 12 Kidde Ring Smart Smoke + Carbon Monoxide Alarm units.
None will stay connected and we have done all the trouble shooting. Hard reset, delete from account and reinstall turn off base unit, etc. I was on the phone for 50 minutes with 2 Ring customer service agents who were absolutely useless.
I was then transferred me to a Kidde agent bcs they said it’s an issue with the alarm and not Ring.
I was on the phone with Kidde agent for 15 minutes then the call dropped. I called back and the person then told me that there’s nothing they can do because with the Ring / Kidde collaboration, Kidde is only responsible for the hardware and they have nothing to do with connectivity issues and that I’ll have to call Ring again.
At this point I don’t know what to do and neither Ring nor Kidde want to be held accountable. Really terrible customer service.
They know there’s a problem but they don’t have a solution.
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01-06-2026 19:32:11
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Caitlyn_Ring
Hi neighbors, thank you for listing which steps you have already taken to troubleshoot this. Connectivity issues, especially with multiple devices, can be tricky to diagnose a root cause for. Considering that you have already contacted support about this, I would recommend following up with our social team @Ring on Facebook, X, or Instagram. They will be able to take a closer look at things than I can here, and help find a resolution for this.
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02-06-2026 20:14:39
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