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captainnapalmse
Accepted Solution
All events bring two notifications
troubleshooting
notifications
I'm not sure, but I think just after the last update we started getting two notifications for every event that happens on our Ring doorbell. If I turn off notifications, they both stop, if I turn them on, it's back to getting two. This happens both on all of the devices tied to this doorbell, on both iOS and Android.
So, just to be clear:
A person walks up to the door.
We receive a notification.
Five seconds or less later, we receive another, exact same notification for the same event.
Rinse, repeat. Does anyone have thoughts on this? I've even tried uninstalling the Ring app and reinstalling it, to no avail, and since it's happening on multiple devices, I was hoping someone might have some insight as to how to make it stop. It gets fun when we're all in the same room and get the doorbell noises six times. lol
Thanks!
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03-06-2020 16:23:26
Responses (20)
- JHaving the same issue since the update. Two separate notifications for the same event, in rapid succession. Same as OP, but always immediately after the first (no 5s delay)•
1
04-02-2021 17:15:16
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- PThis was happening to me too. I went into settings and turned off Rich notifications, waited about 15 minutes and turned it back on. One doorbell camera still gives me two the other does not????•
1
13-02-2021 17:43:08
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- PBeen having similar issues, two notifications for every incident. After several experimentations, have narrowed down to the following: In the Ring App, go to Device Settings > Notification Settings > Rich Notifications. Turn it off. When turned on, you would receive a regular notification followed by a snapshot notification. So, turn it OFF and it should work. Hope it helps.•
4
07-04-2021 19:41:37
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Tom_Ring
There can be a few things causing this concern. First, you'll want to make sure that your phone is running the latest OS and that the Ring app has the latest version installed. Next, you'll want to make sure you have your notifications configured correctly. If not, you can reference this Help Center article here for both iOS and Android platforms.
In some cases, in order to ensure you receive notifications as fast as possible, you may receive multiple notifications with Rich Notifications toggled on. A regular notification to your smartphone will be sent as soon as possible and then that notification will be updated with an image. You may want to toggle Rich Notifications off if this doesn't work well for you.
The last thing you'll want to check is the settings on your phone and its connected devices, such as a smart watch. Check to ensure that you have permissions enabled and that you are not actively using a VPN. If you've done this, and you're still having this concern, please reach out to our social support team @Ring on Facebook, X, or Instagram for additional troubleshooting assistance.
1
03-11-2022 19:36:33
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