The hardware it self it’s great and it works as it should. The Alarm monitoring service though not so much. Due to a misaligned door sensor, the burglary alarm went off. The system was armed and there was no one home. I was supposed to receive a phone call from monitoring centre as per the Ring Service Agreement. I did not. I did not realize that my alarm was off until 20 minutes later at which time I turned it off from the app. No calls, or any one from the security company showed up.

Five hours later, I see a person outside my house taking photos of my house. I run outside and just as he was getting in his car to leave, I asked who is he and why is he taking photos of my house. He told me that he was from the security company and checking on the property. 5 hours later. The best part is that I was charged CAD $108 x 3 for the dispatch of the security. I have been on the phone three times within the last three weeks asking for a refund for a service that I did not receive. Three calls at not less than 45 minutes each time. No results yet. All they say it will get escalated. It has been under review for 24 days now. The worst part is that if that was a real burglary alarm, my family and I would been unlucky, hurt or robbed, as there was no SOS response from the alarm company. That is the reason you have an alarm. Ring sub-contracts the monitoring to a 3rd party based in the USA and they sub-contract a local security company.

I contacted the monitoring station and they told me that Ring has not supplied them with contact numbers. Then when I asked why the security did not show up for 5 hours, I found out through the security company that there were not available security guards at that time and they dispatched the first one that was available- 5 hours later. So much for emergency. Ring has not offered any solutions or refund me. I will be looking for a different monitoring station ( I am keeping the equipment as I paid for it) that will be more reliable. I might have to pay a bit more but will be with it. Do not sign up for the Ring Pro. It’s not worth it and is not reliable and not there when you will need it.

On last communication with Ring Alarm, I was promised that the issue has been escalated again, and they would be in touch with me within 72 hours. That was Saturday Aug 30 2026. Today, September 7, crickets. I guess they are just hopping that I forget about and move on. RING CUSTOMER SERVICE NOT WHAT THEY PROMISE.