Smoke and CO Listener false alarm

Question

I added a Smoke and CO Listener a couple years ago. On January 5th the unit tripped the Ring alarm system alerting us that the in-house smoke alarm had gone off.  The problem was the in-house alarm never went off (we were hamoe at the time).  I took the sensor off line, changed the battery, re-set it and re-paired it to the Ring system.  Exactly two months to the day later it did the same thing again!  This time it was 3 AM!  The in-house smoke alarm was not triggered but the listener said it was.  Sounds to me like a faulty Ring Smoke and CO Listener which of course is no longer under warranty.  Anybody elese have this happen?  Any solution that I am not aware of??

Tom_Ring · Answer

Hi @user_b8ca31. The Ring Smoke and CO listener should only go off if it hears a temporal 3 or 4 tone. If you are having false alarms, I would suggest reaching out to our support team. You can reach them by sending a private message to us on Facebook or X @Ring. Thank you for this feedback.

user_1d6a57 · Answer

Yes My ring listener went off last night for no apparent reason. The smoke alarm did not sound. Last year, the ring listener went off when the furnace made a loud sound. Again the smoke alarm did not sound. Fire department ended up coming to the house since we were overseas and didn’t get notified in time. I’m hoping ring makes a compatible smoke/carbon monoxide detector at some point in order to eliminate the listening device

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Smoke and CO Listener false alarm

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