‎Is there a history of wifi connection dropouts?

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T

tonysimper

Is there a history of wifi connection dropouts?

wifi

troubleshooting

Hi, I have almost daily drops from the house WiFi when the Ring base unit goes to mobile backup. Is there a history log for this so I can show Virgin Media that there's an issue with their router (as i presume there is) ? Otherwise I get fobbed off with bots on their chat site assuming there's no issue. Thanks !

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07-04-2022 10:14:34

Responses (3)

T

tonysimper

Hi and thanks for the reply. Unfortunately that only logs the alarm being armed and disarmed through the mode schedules - there is nothing there for the cellular backup, etc... I guess i shall have to screenshot every time i get notified.

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11-04-2022 16:29:45

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I

INeedSecurity

I get emails whenever the system goes into cell backup etc. There must be a way to set that up.

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13-09-2023 10:16:02

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J

Justin_Ring

Hi @INeedSecurity. If you follow the steps mentioned in the solution, you will see the History for the Base Station, which will show if it did go into Cellular Backup.

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14-09-2023 18:04:40

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