Guard Response never responded or dispatched; no police either

Hello. I had a burglary alarm triggered 2AM this morning, and 2 minutes later a Guard Response was requested. However, there was guard nor police was dispatched. The alarm kept going for 6 hours before I noticed it and disarmed it. I called Ring customer service, and they said the guard response center notified them that no guard was available to dispatch two hours after the alarm was triggered. I had to talk to 7 different people from Ring support and spent over two hours, full of irrelevant and false information, and ended up no real resolution other than a promise of escalation. It ended up being a false alarm, but there're several things concerning: 1. There was no guard available when a burglary alarm was triggered. 2. It took the guard response center 2 hours to determine that. 3. Ring did nothing when they didn't hear back from the guard response center for 2 hours. 4. Ring did nothing when they got notified that no guard was available to dispatch. 5. Most Ring support reps didn't think this was concerning or knowledgeable enough to provide me any useful info. One of the reps from Community Support team claimed that I need to live in a guarded community (e.g. behind a guarded gate) to use the Guard Response service, and advised me to opt out this service if I'm not. This is obviously wrong information, but I opted out it any way and hope that the "Video Verification" will actually help in situations like this.